Returns & Exchanges
At Lighthouse, we want you to feel confident in every purchase, which is why we offer a seamless 30-day return policy for all unworn apparel and accessories. If your new fashion find isn't the perfect fit, we are here to help you navigate the exchange or refund process with ease.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging with all tags attached, ensuring the merchandise is in its original, unworn condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing